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IT Support Specialist

Also known as: Help Desk Technician, Technical Support Specialist, IT Support Analyst, Desktop Support

AI Impact Score

65/100

AI chatbots and automated diagnostics will handle most tier-1 support tickets. Your role will shift toward complex troubleshooting, user training, and infrastructure management.

$40k – $80k

Salary Range

growing

Growth Outlook

880,000

Total Jobs (US)

+6%

Growth Rate

Task Breakdown

Tasks at Risk (4)

Password resetsBasic troubleshooting scriptsTicket routingSoftware installation

AI-Enhanced Tasks (4)

Remote diagnosticsSystem monitoringKnowledge base managementAutomated provisioning

Human-Safe Tasks (5)

Complex hardware repairsUser training and onboardingVendor managementNetwork troubleshootingIn-person support

Current Skills

Windows/macOS/LinuxNetworking BasicsActive DirectoryTicketing SystemsCustomer Service

Future-Proof Skills

Cloud Administration Automation Scripting Cybersecurity Fundamentals AI Tool Management Endpoint Management

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