Digital Clienteling
Using digital tools and customer data to provide personalized, high-touch retail service across channels.
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Why It Matters
AI-powered recommendation engines provide the data, but human clienteling specialists turn those insights into genuine relationships that drive loyalty and repeat purchases.
How to Get Started
Learn a clienteling platform like Tulip or Salesfloor, and practice using customer purchase history to craft personalized outreach messages.
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Build your Digital Clienteling skills
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