Digital Guest Journey
Designing and managing the technology-enabled experience guests have from booking through checkout and beyond.
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Why It Matters
AI chatbots and self-service kiosks handle routine interactions, so hospitality professionals who orchestrate seamless digital journeys create differentiated experiences that earn loyalty.
How to Get Started
Map a guest journey at your property from discovery to post-stay, identify digital touchpoints, and learn a hospitality CRM like Revinate or Cendyn.
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