Omnichannel Operations
Managing seamless customer experiences across physical stores, e-commerce, mobile apps, and social commerce channels.
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Why It Matters
AI personalizes each channel individually, but operations managers who unify inventory, fulfillment, and customer data across all channels prevent the fragmented experiences that lose customers.
How to Get Started
Learn a unified commerce platform like Shopify Plus or Salesforce Commerce Cloud, then map the complete customer journey across channels to identify integration gaps.
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