Resident Retention Analytics & Survey Programs
Using data analysis and structured feedback programs to understand why residents stay or leave and improve retention rates.
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Why It Matters
AI can predict churn risk from resident behavior data, but property managers who design effective survey programs and act on insights create the human connection that actually keeps residents renewing leases.
How to Get Started
Implement a resident satisfaction survey using SatisFacts or Kingsley Associates, and learn to analyze NPS (Net Promoter Score) trends alongside renewal data in your property management system.
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