Trauma-Informed Practices
Implementing organizational policies and individual approaches that recognize the widespread impact of trauma and integrate recovery knowledge.
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Why It Matters
As AI handles more transactional interactions, the human professionals who remain in client-facing roles must be equipped to handle the complex emotional needs that technology cannot address.
How to Get Started
Complete a trauma-informed care certificate through a provider like the University of Buffalo's Institute on Trauma, and lead a trauma-informed practices assessment in your workplace.
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